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FAQ FOR SHIPPING

 

LOCAL DELIVERY (WITHIN MALAYSIA)

 

Q1: What is the cost for shipping within Malaysia?

  • We charge via Ninjavan shipping: Peninsular Malaysia RM8.
Sabah & Sarawak RM15.
  • Tracking numbers are emailed (Check Junk/Spam) once posted.
  • We deliver through Ninjavan

Q2: How long does it take for my parcel to reach me?

  • All orders will be post within 7 working days (Monday – Friday) via Ninjavan and a tracking number will be emailed to you once it is made available.
  • Ninjavan is a next day delivery service and makes deliveries Monday – Saturday, excluding the first Saturday of every month and local public holidays (Malaysia).
  • Please note that it may take up to 24 hours before your tracking code appears in Ninjavan s tacking system.
  • If customers do not receive their order within 7 working days after receiving tracking number via email from us, please contact [email protected] or to track your shipment at http://www.ninjavan.com.my/track-trace/

INTERNATIONAL DELIVERY (WORLDWIDE)

 

Q1: What are the international shipping methods?

  • We offer international shipping via PosLaju International.
  • Shipping charges will depend on the quantity/weight of each parcel.
  • Our system will automatically calculate the weight and the amount you should pay will be display at the end of the order process.

Q2: How long does it take for my parcel to reach me?

  • Transit time normally within 3 – 5 working days.
  • Tracking numbers will be provided by email once order has been processed.

 

 

 

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